At Beseede, we think about your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you visit or interact with our website. We take your information seriously and are dedicated to handling it responsibly, in accordance with the laws of Hong Kong, including the Personal Data (Privacy) Ordinance (PDPO).
Information We Collect
When you interact with our website, we may collect the following types of information:
Personal Information: This includes your name, email address, phone number, and delivery address, which you provide when placing an order, signing up for an account, or contacting us.
Payment Details: Information required to process your order, such as payment card details. We work with third-party payment processors to ensure secure transactions.
Browsing Data: Information about your interaction with our website, such as your IP address, browser type, pages viewed, and time spent on our site. This helps us improve our website’s functionality and user experience.
How We Use Your Information
We use the information we collect for the following purposes:
- Order Fulfillment: To process and deliver your orders accurately and efficiently.
- Customer Support: To respond to inquiries, resolve issues, and provide support.
Website Improvements
To analyze user behavior and enhance the overall functionality and performance of our site.
Marketing Communications
To send updates, promotions, and news about our services, only if you’ve opted in to receive them.
Data Sharing
Your personal information will not be sold, shared, or disclosed to third parties except as outlined below:
Service Providers: We may disclose your information to third-party vendors who assist us with website hosting, payment processing, or delivery services. These service providers are contractually restricted from using your information other than to provide services for us.
Legal Requirements: We may disclose your information if we are required to do so by law, or if we believe such action is necessary to comply with legal process or to protect our rights and/or property.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that allow us to:
- Remember your preferences and settings.
- Provide a smoother shopping experience.
- Monitor website performance and gather analytics.
You can adjust your browser settings to manage or disable cookies. Please note that some features of our website may not function properly without cookies.
Data Retention
We collect, use and retain your personal data for only such period of time as necessary to: fulfill the purposes described in this Privacy Notice or; comply with legal obligations. When your data is no longer needed, we will securely delete or anonymise it.
Your Rights
The PDPO gives you the following rights:
- Access: You have a right to request access to the personal information we hold about you.
- Correction: You may ask us to update or correct inaccuracies in your data.
- Opt-Out: You can opt out of our marketing communications by following the unsubscribe instructions contained in our e-mails or by contacting us.
Data Security
We implement commercially reasonable measures to protect your personal information from unauthorized access, disclosure, or other forms of misuse. However, since no system is completely secure, we cannot ensure the absolute security of your data.
Changes to This Privacy Policy
We may modify this Privacy Policy from time to time to reflect changes in our practices or the applicable laws governing our operations. We encourage you to review this policy periodically for any updates. Your continued use of our website constitutes your acceptance of the revised terms.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Beseede Email: [email protected]