Welcome to Beseede. By accessing or using our website (www.beseede.com), you
agree to be bound by the terms and conditions set out below. These terms
apply to your use of our services and to your interactions with our online
platform. If you do not agree with these terms, please do not use our
website.
1. General Information
Beseede is a Hong Kong-based company providing floral products and related
services through our online platform. The following terms and conditions are
written in compliance with the laws and regulations of the Hong Kong Special
Administrative Region (HKSAR). Our contact email is [email protected] for
inquiries related to these terms or our services.
2. Use of the Website
(a) You have to be over 18 years old in order to access our website and
place orders. Using our service means that you agree to these conditions.
(b) The materials of our website are intended for general informational
purposes only. You cannot reproduce, retransmit or otherwise distribute the
material on our website without getting an advance written consent from us.
(c) You agree not to misuse the website by introducing viruses, attempting
unauthorized access, or engaging in activities that disrupt its
functionality.
3. Orders and Payment
(a) When placing an order, you confirm that all information provided is
accurate and complete. We reserve the right to refuse or cancel orders if
inaccuracies are identified.
(b) Prices and availability are subject to variation without notice. Once an
order has been confirmed we will inform you of any variation that may have
an impact on your order.
4. Delivery
(a) Delivery services are only available within designated areas in Hong
Kong. Delivery times are estimates and may be affected by factors beyond our
control, such as weather or transportation delays.
(b) You are responsible for ensuring the accuracy of the delivery address
provided. We are not liable for any issues arising from incorrect or
incomplete addresses.
(c) A redelivery attempt will attract additional fees if for whatever reason
there could be a miss on the date of delivery from the recipient, etc.
5. Exchanges
Exchange of products are only offered if they arrive defective or were
wrongly shipped to you. Let us know at time of delivery at your door step by
reaching out to us at [email protected] with enough proof, i.e., picture(s).
(b) Returned items may be inspected before granting of refund or
replacement. Merchandise should reach the seller in their exact condition
upon arrival.
(c) Flowers Return: Flowers are perishable products and cannot be returned
unless they are damaged or unsatisfactory upon arrival. If you receive
flowers that do not meet your expectations due to damage or quality issues,
please contact us within 24 hours of delivery at [email protected]. We will
review your concerns and may offer a replacement at our discretion.
6. Privacy and Personal Data (PDPO Compliance)
(a) Beseede is committed to protecting your privacy and handling your
personal data responsibly in accordance with Hong Kong’s Personal Data
(Privacy) Ordinance (PDPO).
(b) Information collected during your use of our website, such as name,
contact details, and payment information, will be used solely for order
fulfillment, customer support, and improving our services.
(c) We do not sell, share, or transfer your personal data with third parties
except as required by law or for essential service delivery, such as payment
processing and logistics.
(d) You may access, correct, or request deletion of your personal data by
contacting us at [email protected]. Please refer to our Privacy Policy for
more information.
7. Intellectual Property
All content on our website, including text, images, and logos, is the
property of Beseede or its licensors. Unauthorized use of this content is
prohibited.
8. Limitation of Liability
(a) To the extent permitted by Hong Kong law, Beseede is not liable for any
damages arising from your use of our website or services, including but not
limited to indirect or consequential losses.
(b) We make every effort to ensure that information contained in our website
is accurate. However, we do not warrant that the information is free from
errors or omissions.
9. Amendment of These Terms
We can change these terms and conditions at any time and without notice to
you. Amendments will be effective immediately upon posting to our website.
Your continued use of the website after we post any changes constitutes your
acceptance of the changes.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with
the laws of Hong Kong Special Administrative Region. Any dispute or claim
arising out of your acceptance of these terms or your use of our Services
shall be determined exclusively by the courts of Hong Kong.
11. Contact Us
In case you have any questions about our return policy, feel free to contact
us:
Beseede
Email: [email protected]
Website: www.beseede.com